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Money Back Guarantee Policy

Last Revision: 6 February 2025

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Definitions:

  1. "We," "Us," "Our," "Our Company," "the Centre" shall refer to Babington Education Organisation Limited and its affiliates, including any companies trading under the name of Babington Education Centre.

  2. "Head Office" refers to Babington Education Organisation Limited.

  3. "Customer" refers to the parent of the student.

  4. "Student" refers to the Customer's child.

  5. "CM" refers to the Centre Manager.

  6. "Bio-Link" refers to Bio-Link (Holdings) Limited.

  7. "LO" refers to learning outcomes

 

A. Guaranteed Learning Outcomes:

  1. Our guarantee is confined to specific learning outcomes (LO) outlined in these terms of service.

  2. LOs are guaranteed upon successful completion of each level.

  3. The guaranteed LOs are as follows

    1. Foundation 1: Students will begin using phonics reading skills to read words from the RWI by Babington Education Foundation 1 workbook. However, the student cannot independently use the phonics reading skills to successfully read a word. Students will not be able to spell with the phonics spelling skill.

    2. Foundation 2: Students will read approximately 80% of blending time 6 and approximately 50% of blending time 7 from the RWI by Babington Education Foundation 2 workbook. They will also begin using phonics spelling skills without independent spelling abilities.

    3. Foundation 3: Students will be able to read sentences and spell 8 words as outlined in the RWI by Babington Education Foundation 3 workbook with relative fluency.

    4. Foundation 4: Students will be able to read the story books and write sentences as shown in the book with relative fluency.

 

B. Conditions of Successfully Achieving Learning Outcomes:

LOs are exclusively accomplished under the following prescribed conditions:

  1. Solely within the centre's premises. Achievement of LOs within the centre's confines is guaranteed, precluding other settings such as home, school, or other environments.

  2. Subject to the Centre Manager's defined prerequisites.

 

C. Determination of Successfully Achieving Learning Outcomes:

The successful accomplishment of LOs will be verified by the Centre's staff submitting a video recording of the student's demonstration of the LOs to the Customer via instant messaging such as but not limited to WhatsApp.


D. Disputes Resolution:

  1. In the event of disputes concerning LO achievement, parents may engage with Head Office via HO@babington.edu.hk.

  2. The determination rendered by Head Office shall be conclusive in such disputes.

 

E. Terms for Unlimited Free Lessons:

  1. Our scheme for unlimited free lessons aligns with the objective of ensuring LO attainment.

  2. The allocation and scheduling of unlimited free lessons fall within the discretion of the CM.

  3. If LOs are fulfilled within the minimum prescribed lessons, no supplementary free lessons will be extended.

  4. Should the CM discern that LOs remain unattained, the CM shall extend the minimal number of free lessons requisite for LO attainment.

 

F. Eligibility and Exclusions:

  1. Participation in MBG is exclusively by invitation extended at the CM's discretion.

  2. Refunds shall not encompass textbooks.

 

G. Refund Process:

To trigger a refund, Customers must liaise with Head Office via HO@babington.edu.hk, furnishing the student's particulars. Each case will be investigated independently by Head Office personnel. 

 

H. Refund Amount and Method:

  1. Approved refunds shall apply to the current failed level only. In other words, previous levels that have been successfully passed will not be refunded.

  2. Refunds shall be processed within 7 working days through direct bank transfer, as directed by the Centre.

 

I. Cancellation and Termination:

  1. Refunds shall not be extended for instances wherein the Customer initiates service termination.

  2. Should the Centre terminate a student, a pro rata refund, as aligned with the bill, shall be extended, subject to 7 days' notice furnished to the Customer.

 

J. Limitations of Liability:

  1. Approved refunds are restricted to the Customer's bill, gauged against the unused portion of lessons.

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K. Governing Law and Jurisdiction:

The governing law and jurisdiction stipulated herein shall pertain to Hong Kong SAR.

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L. Communication and Changes:

  1. We retain the prerogative to modify terms sans prior notice.

  2. Revised terms posted on the website shall be construed as accepted by Customers.

  3. The latest terms can be accessed via our website: www.babington.edu.hk/mbg-terms. 

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M. Customer Agreement:

The Customer affirms agreement to these Money Back Guarantee terms upon executing this agreement or settling the invoice for this plan.​​

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